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Mindyl
Newbie

Hulu Subscription not Listed

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Hulu subscription not listed on Roku subscriptions however it charges me every every month

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RokuJechealR
Community Moderator
Community Moderator

Re: Hulu Subscription not Listed

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Hi @Mindyl,

Welcome to the Roku Community!

We understand you have concerns about the Hulu subscription charge from your account. Please be aware that if you do not see a subscription in your Roku purchase history but see it on a credit, debit, or other financial statement, it means that you purchased the subscription directly through the service provider and not through Roku, so you'll need to contact the service provider directly for help with your bill for that subscription.

Moreover, if you continue to have questions about a charge, feel free to contact our Account-Billing team.

Please keep us posted if you still need assistance or clarification, and we'll continue assisting you from there.

All the best,
Chel

 

Jecheal R.
Roku Community Moderator

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RokuJechealR
Community Moderator
Community Moderator

Re: Hulu Subscription not Listed

Jump to solution

Hi @Mindyl,

Welcome to the Roku Community!

We understand you have concerns about the Hulu subscription charge from your account. Please be aware that if you do not see a subscription in your Roku purchase history but see it on a credit, debit, or other financial statement, it means that you purchased the subscription directly through the service provider and not through Roku, so you'll need to contact the service provider directly for help with your bill for that subscription.

Moreover, if you continue to have questions about a charge, feel free to contact our Account-Billing team.

Please keep us posted if you still need assistance or clarification, and we'll continue assisting you from there.

All the best,
Chel

 

Jecheal R.
Roku Community Moderator
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