Account, payments & subscriptions

[gotscammedlol]

I was alarmed to get an email yesterday that someone had renewed my Max subscription, and it's billed through Roku. I checked my Roku account and it's not there. Max support sent me to Roku because they said they couldn't do anything. I have checked all my accounts, and I don't think I'm paying for Max. There was a new device logged into Max yesterday, so I deleted it and changed the password and also protected the profile with a pin. So, I'm not paying for it, but I want it off of my account. I can't figure out how to get to Roku support, so I'm posting here in hopes that Roku will find this subscription and cancel.

[RokuJechealR · Accepted solution]

Hi @gotscammedlol,

A warm welcome to the Roku Community!

Thanks for letting us know about what happened to your account with the Max subscription. For these concerns, it may be more effective for you to get help from our billing team. Please get in touch with them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions," and they will be the best ones to help you out with that matter.

If you have any other questions or concerns, please let us know.

All the best,
Chel