Account, payments & subscriptions

[Woods1961]

I mistakenly unlinked my Roku device from my Roku account. Can any of you give me a hint how I can recover my Roku device link to my account? Thank you in advance! Woods

[RokuKariza-D]

Hi @Woods1961

Thanks for the post.

We would recommend relinking your Roku account to your Roku device by following the steps available in this Support article: How to activate or link your Roku® streaming device. 

I hope this helps! Let us know if you need further assistance.

All the best,
Kariza

[Woods1961]

Kariza:

Thank you for your quick response. Actually, I have read the instruction in your link but still have no idea to relink my device. My device is well linked to my home internet and I have logged in my Roku account. However, I don't receive any activation email from Roku, nor any activation link. The Roku mobile app seems not linked to my device now as well. I hope that I can avoid to use factory reset and can still keep my collections of channels. By the way, My Linked Devices in my account can easily cause misclick and I would suggest that Roku can modify this to prevent any misclicking.

Woods

[Woods1961]

Another weird thing is that there is no "Link a device button" in my account page but I did see that there is one in other people's video posted on youtube 

[Strega]

I would just do a factory reset.

[Woods1961]

Thank you. With this operation (factory reset), can I still keep my collections of channels? If I can, then how?

[DBDukes]

@Woods1961 

When you tie a Roku device to an account, all the active apps on that account are downloaded to the device. You'll have to log back in to the apps, unless they support Roku's Single Sign On protocol. Some do, and some don't. If it signs in automatically, it supports Roku SSO. If it makes you sign in, it doesn't, and you have to sign in.

You're overthinking it. Just link the device to the account, like you did when you got the device, and all the apps are there and available.

[Tbae]

I'm have the same issue, why can't you see a History of linked accounts and just add it back🤷🏽. All this technology and things are still difficult 😢

[DBDukes]

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@Tbae wrote:

I'm have the same issue, why can't you see a History of linked accounts and just add it back🤷🏽. All this technology and things are still difficult 😢

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Because if you sell your Roku device to someone else, and you could still add back your previous devices with a link, this could cause havoc.

I've never found it difficult to link a Roku to my account. Was it difficult when you first got your device? It's the same process.

[stljohnd]

The subject was: "I mistakenly unlinked my device in my Roku account. How can I recover it?"

To all the experts, on the website, to experience the problem before providing solutions, go to your account, scroll down to "My linked devices", unlink a Roku device, then try to add that device back in WITHOUT doing a factory reset. 

I would like to know. 

My issue started when the Roku app gave me an error "Account does not match", when trying to view a free program via the Android Roku app.  The email matched, but the app kept stating the account was not a match.  I reset my password, and it did not change anything.  I decided to try to unlink the device to see if that would help and NO JOY.  All my channel selections are gone from the Roku device.  There does not seem to be any way to add an account back to the Roku device, other than Factory Reset. What an oversight by the developers... both on the Roku device and the android Roku app.