Account, payments & subscriptions

[CRStory]

Has anyone else had issues when purchasing from the Roku site in terms of specifying a shipping address?  I ordered a Voice Remote Pro - v2 and there was no place to specify a shipping address.  I believe that it just took the billing address from my credit card and used it.  I have two places where we spend time and I really wanted it to go to the alternate one.  I really love their products because they are compact and work great for what we want.  If anyone else is in the same situation, I recommend finding an alternate site for purchasing as they have very clear ways of specifying shipping vs billing.

[RokuEmmanuel-D · Accepted solution]

Welcome to the Roku Community, @CRStory.

We see that you wanted to specify the shipping address for your order. Please be advised that, at the moment, it is not possible to specify the shipping address when placing an order. However, you can update your shipping address by editing the payment information in your Roku account. To update your Payment information, kindly check this support article: How to update your Roku payment method. 

We appreciate your feedback and will use it to enhance our services, ensuring a top-notch streaming experience for all users.

Please let us know if you have other questions.

All the best,
Emman