Account, payments & subscriptions

[Mariaguerrero13]

I wanted to cancel my subscriptions 

[Lonchi954]

How do I deactivate account after canceling 

[renojim]

https://support.roku.com/article/208756028

[1951]

I'm being billed for HULU which I didn't subscribe too. How do I cancel the subscription?  When I go into HULU, it states that I need to enroll for the subscription. I have been billed for Disney + and HULU which I never had access to. I need help removing the subscriptions for these two. I'm being billed for channels I don't have. Thank you.

[renojim]

@1951, did you check your subscriptions?

https://my.roku.com/account/subscriptions
https://my.roku.com/account/purchases

Make sure you log in with the same email address that shows on your Roku under Settings->System->About

[Leiry]

Buenas quiero cancelar mi suscripcion de disney y no he podido me podran ayudar 

Gracias 

[RokuDanny-R]

@Leiry

Thanks for the post.

Please be aware that the Community only supports the English language, I had to use Google translate to understand your inquiry.

Have you signed into your Roku account online at my.roku.com and click Manage your subscriptions? 

For more information about how to cancel your subscription, visit our Support page here: How do I unsubscribe or cancel my subscription?

Thanks,
Danny

[rt45]

there is no "manage subscription"after i select the star * there are other options but not the one that is necessary to cancel subscription.

[RokuKariza-D]

Hi @rt45

I hope you're doing well.

If the 'Manage your subscription' option doesn't show up, it means that you do not have an active membership to the channel you selected. You can try doing it from our website by checking the instructions available in the Support link provided by @RokuDanny-R above. 

Let us know how it goes!

All the best,
Kariza

[HDMIGuy]

It sounds like your subscription is not through Roku.  You need to determine where your subscription was created to cancel.