Account, payments & subscriptions

[Shrivelhead]

I'm trying to order a Roku Ultra (I've been getting an offer on TV for $59.99).  Every time I try to order it, my shopping cart says it's empty.  I tried to figure out how to contact Roku, but that seems next to impossible.  Has anyone had luck ordering the Roku Ultra for $59.99 via the special offer?

Thanks,

Brian

[t3hdubzy]

They've unfortunately limited the website so here I am.

ROKU Offer on my tv today says I can get a roku stick at a discounted price.

I send myself an e-mail > click on the link > click on check out, and then I'm presented with an empty shopping cart.

For giggles I tried this

- do it all several times

-try edge instead of chrome

-go back to main site, sign in again, cart says 1 item, click on cart, boom, gone again.

Apparently I need to fix this via community, so please help?

[glo720]

Same exact issue. Chrome no good. Edge (chromium) nothing. Safari cart is empty. After logging in each time to my roku account. Is the store down or something?

[compassiondom]

Hi,

I am having the same problem!!! It is midnite, EST. IDK how long ago you posted this. Did you receive any help? #RokuUltra

You are not alone!

[RokuMary-F]

Hi @t3hdubzy @glo720,

Thanks for posting to Roku Community! 

We suggest trying to reload/clear cache the web browser or use a different one to access it. Do you have a computer you can access the link with? 

You can visit https://my.roku.com/upgrade/ to view any available exclusive upgrade/discount offers by logging into your account. 

For further assistance with account and billing-related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.

Thanks,

Mary

[t3hdubzy]

It soundd like you didnt read my post and your contactus page just had FAQ which does not cover this issue and just leads me here.

---

@RokuMary-F wrote:

Hi @t3hdubzy @glo720,

Thanks for posting to Roku Community! 

We suggest trying to reload/clear cache the web browser or use a different one to access it. Do you have a computer you can access the link with? 

You can visit https://my.roku.com/upgrade/ to view any available exclusive upgrade/discount offers by logging into your account. 

For further assistance with account and billing-related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.

Thanks,

Mary

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[Baysailor]

I was having the same problem, my cart would show an item in it but when I tried to check out it would tell me that my cart was empty. 

My workaround for this was to  purchase the upgrade through my Roku 3 which seems to have worked. I received an email confirming my purchase.

[MikeJ1]

I received an email with a discount on a stick plus.

does the method you used facilitate a discount?

thanks

[ChrisS1081]

I am having same problem. I came here to find a way to buy the ultra. My cart always says empty. 

[glo720]

Please forward these issues to the webteam. There are issues in the web code. Anyone can see it if you go to https://roku.com/checkout and right click a blank area of the web page and click on inspect. You will instantly see where the issue is. So unless everyones browser and computers are at fault, there is a problem with the webpage. Please don't refer us back to the FAQ.