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Ashleybattle
Newbie
‎07-25-2022 06:29 PM

Billing account & order charge

There’s a $142 charge on my account I haven’t submitted or subscribe to anything please help 

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2 REPLIES 2
renojim
Community Streaming Expert
‎07-26-2022 01:09 AM

Re: Billing account & order charge

Have you tried https://support.roku.com/contactus ?

When you say it's on your account, does the charge show up under subscriptions or purchases at https://my.roku.com ?

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Alex-Roku
Retired Moderator
‎07-26-2022 12:45 PM

Re: Billing account & order charge

Hey there @Ashleybattle, as mentioned by @renojim, you can check your subscription and purchase history by going to https://my.roku.com/ and logging into your account. You can also reach our live support options from the https://support.roku.com/contactus link. Alternatively, if you still need help, we would be happy to help you get to the bottom of this. You can either reply to this post or send us a private message directly and we can investigate further. 

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