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mattwmc
Reel Rookie
‎02-27-2023 06:56 PM

Re: How to cancel Discovery Plus - doesn't show up as a subscription on Roku

I figured my problem out. I had two e-mail addresses, so two accounts.

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LissaMcLaughlin
Newbie
‎11-08-2023 06:50 AM

Also having subscription issues.

I am subscribed to a couple different things that I need to cancel, but both the Roku and the other apps are telling me I have no subscriptions and can't cancel. I'm going to get a new card and get rid of all of this can't be resolved. 

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RokuTakashi
Community Moderator
Community Moderator
‎11-08-2023 07:38 AM

Re: Also having subscription issues.

Hi, @LissaMcLaughlin

Greetings and welcome to the Roku Community.

Thanks for inquiring regarding the cancellation of your subscription. May we know if you're directly subscribed to the content provider or through Roku Pay? If you're directly subscribed through Roku Pay, our billing team would be happy to assist you directly. You can reach them at Accounts and Billing by phone or live chat and choose the option for "Accounts, Payments, and Subscriptions.

They will be in a better position to address your specific situation.

Thanks,
Kash

Takashi O.
Roku Community Moderator
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