Hi, @LissaMcLaughlin
Greetings and welcome to the Roku Community.
Thanks for inquiring regarding the cancellation of your subscription. May we know if you're directly subscribed to the content provider or through Roku Pay? If you're directly subscribed through Roku Pay, our billing team would be happy to assist you directly. You can reach them at Accounts and Billing by phone or live chat and choose the option for "Accounts, Payments, and Subscriptions.
They will be in a better position to address your specific situation.
Thanks,
Kash
Takashi O.
Roku Community Moderator