Account, payments & subscriptions

[missdiablo77]

I'm having the same issue and they can't find the charge anywhere I'm being told I was probably scammed but is this the real site or not? How do I get it to stop and how did the scammer get my info it had to be leaked from Roku right?

[RokuJohnB · Accepted solution]

Hi @missdiablo77,

Greetings from the Roku Community!

To be better assisted with your unrecognized charges, you can reach out to our Accounts and Billing team since they are the specialized department to best cater to your inquiry. To contact them, kindly refer to this link here. Make sure to select the Accounts and Billing option to be directed to their contact information.

Please keep us posted if you need anything else.

Best regards,                                                                                                                                      John