Account, payments & subscriptions

[missdiablo77]

I'm having the same issue and they can't find the charge anywhere I'm being told I was probably scammed but is this the real site or not? How do I get it to stop and how did the scammer get my info it had to be leaked from Roku right?

[RokuJohnB · Accepted solution]

Hi @missdiablo77,

Greetings from the Roku Community!

To be better assisted with your unrecognized charges, you can reach out to our Accounts and Billing team since they are the specialized department to best cater to your inquiry. To contact them, kindly refer to this link here. Make sure to select the Accounts and Billing option to be directed to their contact information.

Please keep us posted if you need anything else.

Best regards,                                                                                                                                      John

[mark78]

I'm having problems with getting ahold of them to get returned into my account when I didn't want 

[mark78]

I asked you the problem and you are not helping me with it So contact me with a response from you 

[mark78]

Hello 

[RokuReynan-L · Accepted solution]

Hi, @mark78.

Greetings from the Roku Community!

We see that you have an unrecognized charge on your account. We're here to help.

To check the charges on your account:

1. Sign in to my.roku.com
2. Go to Purchase history & invoices
3. Review your invoices for Content or Products

If you can't locate the charge, you may need to check the email associated with your streaming device. To do so, go to Home > Settings > System > About.

To prevent this from happening in the future, we recommend adding a PIN to your account.
Here's how:

1. Sign in to my.roku.com
2. Under Device settings, select PIN/Parental controls
3. To set up a PIN, select Create a PIN

Furthermore, you may visit this support article on what to do if there is a charge you don't recognize on your Roku account

Hope this helps!

Regards,
Reynan