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I signed up for Paramount Plus and my 7-Day trial ended yesterday. I canceled the renewal well before the 7 days so it would not continue. I even went in and canceled it from my apps, but it's still showing as "Installed" and I have full access to it. Anyone have this issue or suggestions? Thank You in advance!! 🙂💖
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Hi, @Tatelove3.
Welcome to the Roku Community!
We appreciate you reaching us about getting charged for the trial you canceled and wanted a refund. In this case, you may contact our Account and Billing team for further assistance. Visit our Account and Billing Support page and select the "Account, payments & subscriptions" category. You'll have an option to call or chat with us.
We hope this will be sorted out soon.
Regards,
Reynan
Roku Community Moderator
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Re: Past the 7-Day Trial - but I still have the App after cancelling?
I wouldn’t expect an app to be uninstalled when a trial or subscription ends. But I also wouldn’t expect videos to keep playing if you successfully cancelled. (But maybe there’s a grace period of a day or two???)
Are you allowed to manually remove it? If you don’t have an option to remove, but instead have an option to “manage subscription” then I would think that you had not successfully cancelled it. (ie: after you highlight it on the home screen and press *.) Oh – the distinction I’m making in this paragraph only applies if you subscribed/trialed through roku. This distinction will not exist if you started your trial at paramountplus.com
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Re: Past the 7-Day Trial - but I still have the App after cancelling?
I canceled my Roku 7dayTrial tow day before it was up went my account took 95dollar that was all my money for
insulin please put it back
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Hi, @Tatelove3.
Welcome to the Roku Community!
We appreciate you reaching us about getting charged for the trial you canceled and wanted a refund. In this case, you may contact our Account and Billing team for further assistance. Visit our Account and Billing Support page and select the "Account, payments & subscriptions" category. You'll have an option to call or chat with us.
We hope this will be sorted out soon.
Regards,
Reynan
Roku Community Moderator