Account, payments & subscriptions

[Msoltesz74]

I was trying to cancel HIDIVE on RokuTV but it is not listed as a subscription. Also If I log into HIDIVE site it says I'm not a subscriber.  I can't find a way to unsubscribe. The HIDIVE service is listed two ways on my ROKU device; HIDIVE and HIDIVE on roku tv. There are several other channels listed the same way. Please help

[JWS9518]

Make sure you are logging into the right HIDIVE channel.  

If you got your subscription straight through HIDIVE, then log into that app.  If you paid through RokuTV, then login to the HIDIVE for Roku channel.

[RokuRhea-V]

Thanks for being part of the Roku Community! @Msoltesz74  

I see you have difficulty canceling the HIDIVE channel. I'm happy to assist.  

You may refer to these steps:  

1. Sign in to my.roku.com and go to My Subscriptions.
2. Select the subscription you want to cancel and click Manage Subscription.
3. Turn off auto-renew. You'll still have access until the current billing cycle ends.

If you can't find your subscriptions on your Roku account, you're being billed directly by the channel provider. Contact them for any subscription issues. For details on canceling subscriptions, visit the support FAQ on managing or canceling subscriptions through Roku.  

Let us know if you have any additional questions.  

Best,  

The Roku Community Team