Account, payments & subscriptions

Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Amberdrake
Newbie

Problem with subscription payment

I had a smarT home subscription for my cameras my card needed to be updated for auto pay and I’ve tried many times to make the renewal payment to renew my subscription I’ve even deleted my account and made a new one bc it keeps saying my financial institution is declining the payment ? Also used fiancés card says the same thing … we are using same card we had on file which is our cash app cards can anyone help ??

0 Kudos
4 REPLIES 4
renojim
Community Streaming Expert

Re: Problem with subscription payment

Have you tried contacting Cash App to get any insight?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
Jackie8
Newbie

Re: Problem with subscription payment

I have the same issue finally what yo du thanks

0 Kudos
Txkoalamom
Newbie

Re: Problem with subscription payment

Having the same issue

0 Kudos
Jackie81
Newbie

Re: Problem with subscription payment

Delete the account and fill new one that’s works for me and finally I get my subscription

0 Kudos