Account, payments & subscriptions

[iilesnick]

I want to cancel my Roku account itself, not a third party subscription though Roku (I have none).

[renojim]

@iilesnick:

How to close your Roku® account | Official Roku Support

[smlayo]

good Evening

I was looking at my subscriptions and realized that I am being charged $59.99 for the Hallmark station twice can you explain why I would be charged twice. I don't understand what is happen with the hallmark account. 

I can be reach by , or back to through here but I would like to understand the charges. Thank you Sheila Layo

[RokuReynan-L · Accepted solution]

Hi, @smlayo. 

We appreciate you reaching us here in the Roku Community!

We are happy to help you review the charges on your account.

You may check the details of the subscription you have with these steps:

1. Sign in to my.roku.com
2. Go to Purchase history & invoices
3. Review your invoices for Content or Products

You may also visit this support article on what to do if there is a charge you don't recognize

If you're still having trouble recognizing the charge, you can contact our Account and Billing team for further assistance. Visit our Account and Billing Support page and select the "Account, payments & subscriptions" category. You'll then have the option to call or chat with us.

Note: Never post any personally identifiable, private, or sensitive information publicly, including passwords, email addresses, or payment information. Community content is visible to all Community members.

Hope this helps!

Regards,
Reynan