Account, payments & subscriptions

[Onnruko]

Having trouble going to Peacock to watch my reality shows they go on for 5 minutes and then they freeze

[RokuJechealR · Accepted solution]

Hi @DamnYankee1,

Welcome to the Roku Community!

We certainly understand your concern about needing help canceling your subscription to the Sling TV channel. For your concerns, please be advised that you may unsubscribe from the channels from your TV or online account.

To cancel or unsubscribe from your Roku streaming device:

1. Press Home on your Roku remote
2. Highlight the channel you want to cancel
3. Press * on your remote to open the options menu
4. Select Manage subscription
5. To unsubscribe, select Cancel subscription
6. To confirm, choose Cancel subscription
7. Select Done

To cancel or unsubscribe from a mobile device or PC:

1. Go to my.roku.com on your computer or smartphone.
2. If prompted, sign in to your Roku account.
3. Scroll down and select Manage your subscriptions.
4. Locate the channel under Active Subscriptions.
5. Select Turn off auto-renew
6. Choose a cancellation reason to complete the process and select Continue to cancel

You may also refer to this link: How to unsubscribe, cancel, or turn off auto-renew for a subscription | Official Roku Support

Moreover, you can also check the charges on your account, and this link will help you: How to review your purchase history and charges to your Roku account.

Note: Subscriptions purchased directly from a service provider or otherwise purchased outside the Channel Store or The Roku Channel will not appear on the Subscriptions page. Contact your service provider directly with any subscription or billing questions.

If you need additional help, feel free to contact Roku support.

Please let us know if there's anything else we can help you with.

All the best,
Chel

[JENLYNLEE]

I'M GOING TO TRY REMONVING MY PARAMOUNT PLUS CHANNEL AND ADD IT BACK ON TO SEE IF THAT WORKS.  W-E RENEWED OUR SUBS. AND NOW THE LIVE TV ON PARAMONT PLUS DOES NOT WORK, ALL WE GER IS A BLACKSCREEN , AND A FEW DAYS AGO IT WAS JUST FINE, BEFORE WE RENEDED. 

[JENLYNLEE]

I WOULD ALSO LIKE TO KNOW HOW TO TALK TO A REAL PERSON. I CALLED THE NUMBER  408-556-9391 AND ALL YOU GER IS VOICE MAIL, YOULEAVE A MESSAGE AND GET NOT CALL BACK.

[JENLYNLEE]

WELL THAT DID NOT WORK. COULD NOT UNINSTALL AND REINSTALL IT.  STILL GET BLACK SCREEN ON PARAMOUNT PLUS LIVE TV.  I DON'T KNOW WHAT TO DO

GUESS WE WILL JUST WAIT AND SEE OF IT GIXES ITSELF.   

WE GO A NEW REMOTE AND COULD NOLONGER GER NETFLIX,  AND WAITED AGTER  SEARCHING ENDLESSLY FOR A ANSWER. IT FINALY FIXED ITSELD.  SO MAYBE THIS ONE WILL AS WELL.  

I DON'T KNOW WHAT ELST TO TRY!!!!!!!!

[jorgemillie8]

I been charge 59.99 that I did not Authorized

[williejr11717]

My checking account was charged $17.98, i no longer subscribe to this service!

i

[marciabdwyer]

Roku charges me a lot every month but I can’t talk to them about how expensive my bill is ? Very frustrating group ? 

[marciabdwyer]

What’s the phone number for my call !