Account, payments & subscriptions

[Rosr21]

I have subscribed to MAX for a while now and my account has been paused to  due to payment I am trying to pay to resubcribe but I can’t seem to find my subscription anywhere I have logged in both my accounts Roku and MAX and I can’t seem to access or watch anything 

[RokuArjiemar · Accepted solution]

Hello! @Rosr21,

Welcome aboard here in the Roku Community!

Thank you for reaching out to us about your subscription. We're pleased to assist.

Our billing team would be happy to assist you directly. You can reach them by phone or live chat here and choose the option for Accounts, Payments, and Subscriptions.

You can also view and check the charges on your account and this link will help you out: How to review your purchase history and charges to your Roku account

Thanks,
Arjiemar

[RokuJohnB]

Hi @77777777777777,

Thank you for posting here in the Roku Community!
We will be glad to assist you. Please try the steps that @RokuArjiemar provided above.

We hope this helps, and keep us posted if you need anything else.

Kind regards,                                                                                                                                        John