Account, payments & subscriptions

[Karl4]

Mine and my wife's bank cards keep getting rejected when trying to apply for a subscription. We have the money in our account to cover cost.. Can someone help?

[RokuArjiemar · Accepted solution]

Hello! @Karl4,

Thank you for posting in the Roku Community!

We appreciate you contacting us about your card being rejected when applying for a subscription. We're pleased to assist. 

To update the payment method associated with your Roku® account that you use to pay through Roku, sign in to my.roku.com or go to Settings > Payment method on your Roku streaming device.

Try the following to help resolve issues when you try to add or update your Roku payment method:

• Make sure you entered card numbers correctly
• Try a different card or PayPal account
• Make sure your card has not expired or needs to be updated
• Try a different web browser, such as Chrome, Safari, or Firefox
• To add Apple Pay, only use Safari (Apple Pay is currently not supported on other browsers)
• Confirm your Roku device is connected to the internet by going to Settings > Network > Check connection.

For more detailed information, please check out how to update your Roku payment method.

If you're still having problems with your payment method after trying to update it, you may need to contact customer support.

Thanks,
Arjiemar