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hj123
Newbie

Free Channels require Credit Card?

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I received Roku for Christmas; I went to hook it up to watch free channels;  and find it wants my credit card; which won't charge unless i purchase but will charge $1. and disappear.  What; it is in the box to be returned; no where does it say on the package that the ROKU DOESN'T WORK UNLESS YOU GIVE THEM YOUR CREDIT CARD FOR FREE CHANNELS!  I think the LAW need involved with this company; disgusting and no customer service phone number or persons 

 

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RokuJharra-Q
Community Moderator
Community Moderator

Re: Free Channels require Credit Card?

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Thanks for posting here in the Roku community, @408!

We understand that you may prefer not to provide your credit card information, and we're here to assist!

Please note that you have the option to skip entering payment information during activation. Alternatively, you can remove your card information after activating your device.

Follow these steps to remove a payment method from your account.

  1. Go to my.roku.com on your computer or smartphone.
  2. If prompted, sign in to your Roku account.
  3. Click or tap the Update button under the Payment method.
  4. Click or tap Remove payment method at the bottom of the page, and confirm.

We hope this helps!

Best regards,
Jharra

 

Jharra Q.
Roku Community Moderator

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6 REPLIES 6
renojim
Community Streaming Expert

Re: Free Channels require Credit Card?

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A credit card isn't required, but they don't make that obvious.  There should be a "skip this" button when you get that step or you can create an account using this link:  https://my.roku.com/signup/nocc

You can also remove the payment method at any time if you entered it as long as you don't have any active subscriptions through Roku.

Roku Community Streaming Expert

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Dfresh567
Roku Guru

Re: Free Channels require Credit Card?

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@hj123 @renojim 

I didn’t enter my credit card for the first 3/4 years of having a Roku player. You might have to take a minute to look, but there is definitely an option like the other responder said where you don’t have to. I also just got my parents a Roku TV and they are loving all the free channels including the Roku channel and their credit card information is not in the system. There may be a prompt where it asked you to, but just know you do not have to. Hope that helps ease some frustration

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408
Reel Rookie

Re: Free Channels require Credit Card?

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I don't like providing my credit card number to Roku or when I requested via my Roku account to activate my PBS channel to my location.  If it is FREE, then the SKIP notice was not very obvious.  I find this tactic deceitful and troublesome.  I should only be asked to provide the credit card number when I make a purchase. 

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RokuJharra-Q
Community Moderator
Community Moderator

Re: Free Channels require Credit Card?

Jump to solution

Thanks for posting here in the Roku community, @408!

We understand that you may prefer not to provide your credit card information, and we're here to assist!

Please note that you have the option to skip entering payment information during activation. Alternatively, you can remove your card information after activating your device.

Follow these steps to remove a payment method from your account.

  1. Go to my.roku.com on your computer or smartphone.
  2. If prompted, sign in to your Roku account.
  3. Click or tap the Update button under the Payment method.
  4. Click or tap Remove payment method at the bottom of the page, and confirm.

We hope this helps!

Best regards,
Jharra

 

Jharra Q.
Roku Community Moderator
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DeeStew
Newbie

Re: Free Channels require Credit Card?

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I would like to skip the payment method during setup but can’t see where to do it.

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renojim
Community Streaming Expert

Re: Free Channels require Credit Card?

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@DeeStew, try this link:  https://my.roku.com/signup/nocc

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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