@HDMIGuy Sir, I see you giving the same response all over this forum. I am shocked at how far back this problem has been going on, and that the advice you give hasn't resulted in anything for me and probably many others, to explain what is going on. I turned to the community on the very off chance that there may be at least one mention of a scenario in which someone checked everything as I did and came up with a big nothing. Didn't expect to see the constant stream of posters And like myself, when you have been a customer since 2009, have had multiple new devices over the years, have given or suggested Roku to so many friends and family, and are very proficient with the myriad ways to purchase or activate subscriptions, know which entity bills respectively, and without making any changes to usage, have safeguards like PIN only and no other users exist, why would you keep giving out the same info as provided in the "support" section of Roku site?
Don't you think it a little odd if you trace back when this became a common issue on this community, that Roku has not made further clarification to its customers via their website FAQ's, or the Support staff as to something other than the rinse & repeat response? If it hadn't just started happening to me and I had not performed every single possible step to confirm or rule out I somehow is knowingly or unwittingly subscribed to something, I may look at all of these posts and slight chance I would be skeptical. I say "slight" because the number of people here and across the internet seems a little excessive to think everyone is 'stupid' or incapable of determining what they are subscribed to or not.
Come on. It's not like the company is unaware of this scheme. Let's give Roku Inc the benefit of the doubt and say they are not part of the unauthorized purchases. **bleep**, let's say all of the vast array of streaming services are not part of a concentered effort to defraud and that we are all being "scammed." With these assumptions, how does Roku not have any knowledge, acknowledgment or any solution to their product and services being used very proficiently by scammers...as so many others on this forum accuse posters of falling prey to? I don't believe that I am the only person here who wasted as much time with Roku support, the 'charging' streaming company support and my **bleep** financial institutions. I believe many folks here are getting nowhere or in my case, the bank has assured me that there is no sanctioned ability for a merchant to obtain and charge a bank issued new DC or CC based on the closed previous, payment method. If the institution determines the customer is not responsible, they automatically close the account to prevent further unauthorized charges. They do not credit accounts back for no good cause knowing that the customer will be in touch the following month to report an unauthorized charge on the brand-new DC or CC associated with their customers' account.
Yes, they purposely have a process in place...cancel cards right away to prevent something, put the customer in a bad position by having perhaps no access to pay for other items or services as normal, and for the fun of it issue that new card believing that you won't be safe...it too will be racking up that new and timely fee. Now does any of this make sense.
Look into this folks and do contact your local, state or Federal Consumer Protection agency and or turn to your respective state's government contact info as to the appropriate reporting procedure. Roku is leaving your front door unlocked and its a free-for-all. Bottom line: Roku can do something. We know how the corporate playbook works.
In fact, let the FTC know about this long running, unaddressed issue. Let these agencies determine how how much cash has been donated without your knowledge and without a strong response from Roku.
