Account, payments & subscriptions

[Nativequeen]

i am wondering why I am being charged over $30  from Roku? I have never been charged this ever before!

[RokuReynan-L · Accepted solution]

Hi, @Nativequeen.

Welcome and thank you for posting here in the Roku Community!

We see that you have an unrecognized charge on your account. We'd be more than happy to assist you with this.

Here are the steps to review the charges on your account:

1. Sign in to my.roku.com
2. Go to Purchase history & invoices
3. Review your invoices for Content or Products

We also suggest adding a PIN on your account, to avoid any future unrecognized charges. 

Here are the steps for creating a PIN: 

1. Sign in to your Roku account
2. Under PIN Preference, select Update
3. To set up a PIN, select Create a PIN

You may also visit this support article on what to do if there is a charge you don't recognize on your Roku account

Hope this helps!

Regards,
Reynan