Roku Community

Guerrero1505

Have a question I got billed on the 21st but I didn't order anything can you tell me what movie it was and where it was purchased at?

RokuReynan-L

Hi, @Guerrero1505.

Welcome to the Roku Community!

We're glad to assist you in looking up the charge that you did not authorize.

In addition to the community expert's post, you may follow these steps to check the charges on your account:

Sign in to my.roku.com
Go to Purchase history & invoices
Review your invoices for Content or Products

Furthermore, you may also add a PIN to your account to avoid any unrecognized charges.

Here are the steps to set a PIN:

Sign in to my.roku.com
Under PIN Preference, select Update
To set up a PIN, select Create a PIN

Moreover, you can also check this support article on what to do if there is a charge you don't recognize on your Roku account

Hope this helps!

Regards,
Reynan

Reynan L.
Roku Community Moderator

View solution in original post

atc98092

If you have any subscriptions through Roku, those can be viewed on your Roku user account site. I'm uncertain if an individual movie purchase is listed there.

Be aware that there are scammers that get ahold of a person's credit card information (almost always stolen from somewhere) and submit phony charges using the name Roku, hoping the target is a Roku user and will assume it's a legit charge. Make absolutely certain that you (or someone using your Roku) didn't accidently charge something.

The smart thing to do is to remove your credit card information from your Roku account, and not make any purchases through Roku. Then you know for certain if a Roku charge shows up it's bogus.

Dan

Roku Community Streaming Expert

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RokuReynan-L