Account, payments & subscriptions

[btlbailey]

I canceled HULU off my account months ago and I am still being charged. I cannot reach a LIVE person, I have left message after message, NO ONE REPLIES !  Every post on this community board is complaining about fradulent charges. What does it take to get this monthly charged stopped and get my money back ? 

[RokuKariza-D]

Hi @btlbailey 

We're sorry to hear about the issue you're experiencing.

It looks like you were in recent contact with our Support team. We would recommend continuing to work with them to resolve the issue you are experiencing as they would best be able to assist you moving forward.

Thank you for your understanding.

All the best,
Kariza

[Totallyupset60]

You took money out of my bank account without my permission and the funds weren't in there so I had to pay an overdraft so now you owe me that too point is I canceled my account with you last year so I highly recommend you to refund me my money because I am pissed. And I called your number and there's nobody answer it so you have no right to take money out of people's account without their permission

[Totallyupset60]

I called your number and no one answered it's a recording to come on this website you took money out of my account for no reason I canceled you months ago last year actually how am I supposed to get my money back do I need to go public with the story contact every News channel there is like Good morning America Fox and Friends

[RokuKariza-D · Accepted solution]

Hello @Totallyupset60 

We're sorry to hear about the issue you're experiencing.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here and then choose Accounts, payments & subscriptions. They are the best ones to help you out with that matter.

All the best,
Kariza

[HDMIGuy]

@Totallyupset60 Login to your Roku account on a phone or computer.  Go manage my subscriptions.  If you find a subscription you can unsubscribe there.  If you do not find a subscription there it is likely you have a second Roku account with a different email or you signed up from some other source.  While you are logged into your Roku account I recommend you set up a PIN to make purchases.  It is far too easy to click on a screensaver advertisement and subscribe to something.