Account, payments & subscriptions

[Ericvantheman]

I have no subscriptions with Roku, I get a $6.56 charge every month for the past almost year and have yet to be able to stop it from happening.. Im pretty sure my bank card is being used on my wife's ex husband's account.. I cannot log in to his account to cancel the subscription.. I need this fraudulent charge stopped and refunded for every month it has charged.. so far you guys haven't helped whatsoever.

[Anonymous · Accepted solution]

Hi @Ericvantheman

Thank you for the inquiry!

For these issues, it may be more effective for you to get help from our billing team.
Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

We hope it helps!


Warm Regards,
Lianna