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debbiedebdeb
Level 7
‎02-05-2023 03:42 PM

can't subscribe to p+ without showtime

I want p+ basic only.  I clicked on the maybe later for showtime since I don't want it. The basic is highlighted.  So, when I hit continue,  showtime is added. I don't want showtime.  How can I sign up for just basic?

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2 REPLIES 2
RokuLianna
Roku Employee
Roku Employee
‎02-05-2023 05:14 PM

Re: can't subscribe to p+ without showtime

Hi @debbiedebdeb

Thank you for the inquiry!

For these issues, it may be more effective for you to get help from our billing team.
Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

We hope it helps!


Warm Regards,
Lianna
 

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HDMIGuy
Level 15
‎02-05-2023 05:24 PM

Re: can't subscribe to p+ without showtime

@debbiedebdeb Are you trying to subscribe on the paramount plus website or Roku?  I just clicked on the Paramount Plus Website and it appeared to work fine.  Are you on a phone or computer?

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