Account, payments & subscriptions

[shanny495]

Why am I getting doubled charged for services I do not use I been canceled the roku channel I don't get it

[RokuKarla · Accepted solution]

Hello @shanny495

Thanks for reaching out here in the Community!

It may be more effective to seek assistance from our Billing team for account and billing issues. You can contact them here and then choose 'Account, payments & subscription'. They are the most qualified to assist you in this matter.

Thank you for your understanding and stay safe!

Regards,
Karla

[HDMIGuy]

@shanny495 The Roku channel is free so nothing to cancel.  Login to your account on a phone or computer and go to manage my subscriptions.  If you have a subscription through Roku it will be listed there and you can unsubscribe at that point.