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JustaMan
Newbie
‎11-17-2022 07:48 AM

Cancelled subscription an still being charged.

I cancelled a channel subscription in July 2022, but am still being charged the subscription fee 5 months later.  How do I stop this, as Roku account indicates I'm not subscribed or being billed.

 

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1 REPLY 1
RokuMary-F
Community Moderator
Community Moderator
‎11-17-2022 08:25 AM

Re: Cancelled subscription an still being charged.

Hi @JustaMan,

Thanks for reaching out to the Roku community!

For these issues, it may be more effective for you to get help from our billing team.
Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

We appreciate your patience with this matter.


Best regards,
Mary

Mary F.
Roku Community Moderator
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