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Reel Rookie

Roku 4k Stick (Special Price $29.99 /$24.99)

Dear Folks,

I recently purchased a 4k Stick which at the time was suppose to be $29.99, regular $49.99.  However after purchased I did not get it for the $29.99 price.  I have opened a few support tickets and Email and Chat.  to resolve this billing error.  However, they have gone resolved.  Roku won't provide updates to me.  I have provided the email that was sent from Roku servers and validated that I had logged into my account.  They tried to say that because I bought an Express and a 4k stick that it invalidated the sale.  However, the two items I purchased was from the email (both were on sale).  This is very frustrating.  I feel this falls under false advertising.  Now I see it is for lower price of $24.99.  So I'm even more angry.  I'm reaching out to the community and see what other things I can try to get this resolved.

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Retired Moderator

Re: Roku 4k Stick (Special Price $29.99 /$24.99)


Thanks for the post. I'm sorry to hear about the experience—that's not what we aim for.

I have passed along your information to our Support team. They will follow up and assist you.



Danny R.
Roku Community Moderator
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Reel Rookie

Re: Roku 4k Stick (Special Price $29.99 /$24.99)

Hi Danny,

Thank you for your willingness to push my request forward.  This has been going on for over a month now.  if there is any escalation you can do would be greatly appreciated.


Kind Regards,

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