Account, payments & subscriptions

[RokuReynan-L · Accepted solution]

Hi, @mm18.

Welcome and thank you for joining us here in the Roku Community!

We would be more than happy to assist you in canceling your Peacock subscription.

To start, have you signed in with the email linked to your device? If not, follow these steps to check the email address on your streaming device: Home > Settings > System > About.

Furthermore, if your subscription is listed on a credit, debit, or another financial statement but does not appear in your Roku purchase history, it suggests that it may have been made directly through the channel provider rather than via Roku. If this is the situation, you will have to get in touch with Peacock Support directly for help with your subscription bill.

You may also visit this support article on how to view your Roku purchase history and charges to your account

Hope this helps!

Regards,
Reynan

[Kgibson]

This does NOT work. Peacock says it's billed through Roku, Roku says there are no subscriptions. Please provide an ACTUAL WORKING solution 

[HDMIGuy]

@Kgibson Since Peacock is indicating it is billed through Roku, is it possible you have two different Roku accounts.  No one here can provide an ACTUAL WORKING solution unless YOU know who YOU purchased the subscription from.  When you say that Roku says there are no subscriptions did you login to your account on a computer using the email listed on the Roku device the Peacock app is on?  

[Bjeangann2020]

Didn't mean to charge this 

[jarmstr]

If it is a possibility that the user has 2 Roku accounts, why doesn't Roku advise them of that.  Why would their system allow 2 accounts?  I now have 2 Paramount accounts through Roku, because the first one wouldn't let me get into Paramount, so I had to subscribe again to get service. I didn't try to call because I didn't have 2 hours to try to get someone on the phone since it's pretty much impossible.

[RokuReynan-L]

Hi, @Bjeangann2020 and @jarmstr.

Greetings from the Roku Community!

We understand that you're having an issue with your subscription. In this case, feel free to check out the solutions above. They’re packed with valuable insights that could really help you understand. 

If there's anything else we can do to assist you, please let us know. We're always willing to help.

Regards,
Reynan

[Sandrahartlet]

Peacock  said I have to cancel  with ruku . RUKU  pays  on  peacock subscription.  Ruku dosent show Peacock subscription 

[RokuReynan-L]

Hi, @Sandrahartlet.

Greetings from the Roku Community!

We appreciate you reaching out about being unable to locate the subscription. In this case, you may refer to the accepted solutions above, as they may help you with this concern.

Furthermore, you may also visit this support article on how to turn off auto-renew and cancel a subscription

We hope this will be sorted out soon.

Regards,
Reynan

[terridarrow6884]

I have tried many times but it never says cancel at all on the web site it direct you to it says I don't have a account with eith peacock or CBS which I have never even watched they both are 8.95 PC I need that in my bank account every month bc now it's adding up

[RokuReynan-L]

Hi, @terridarrow6884.

Greetings from the Roku Community!

We appreciate you reaching us about having an issue canceling a subscription. We're here to provide some information.

If you’re still getting charged after you've canceled a subscription through Roku and the billing cycle has ended, follow the instructions on identifying charges you do not recognize. If after doing so, you’re still having issues with a Roku subscription, contact Roku customer support. However, if it’s a direct subscription or a Disney+, Hulu, or Sling TV subscription, contact the streaming services directly for help.

We hope this will be sorted out soon.

Thanks,
Reynan