Now three times I have had my Boomerang account cancelled without me cancelling it. I resubscribe then it is cancelled again 1 month later and I have auto renewal on. WTH? Seriously. Then I try to chat I get a 9 minute wait message, they I get someone in India, that slowly responds to the point that they just stop. I tried to call and I get a 16 minute wait time... then hung up on.
Sorry Roku you have the worst customer service and you are the poster child of why NOT to outsource services. Someone needs to contact me ASAP about this or I will start to see what my options are legally. To me canceling my accounts out of the blue is a sign of your service being hacked... You need to respond to me ASAP! srutx47@gmail.com!
