@KathyEischeid
Go to roku.com (https://www.roku.com/) and select Sign in (upper right of screen) and select "Forgot password".
This should send you a password reset to the email you have on file for your Roku. (you can confirm your email by going to Settings/System/About on your Roku device) and make sure they match.
Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
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