Account, payments & subscriptions

[LenaAdams75]

I need to cancel my subscription for Roku/frndly and Roku/ telegram

[renojim]

If you paid through Roku you can cancel at https://my.roku.com .  Make sure you log in with the email address that's displayed on your Roku device under Settings->System->About.  If you have more than one device, check the email address on all of them.  More than one person has inadvertently created more than one Roku account.  You should also be able to cancel on the Roku device itself by highlighting the channel/app on the Home Screen and pressing * on your remote.  If your subscription is through Roku then there should be a "Manage subscription" option.  Any canceled subscriptions are still available until the expiration date of the original subscription and pro-rated refunds aren't generally available.

If your subscriptions are through "The Roku Channel" then I don't think the "Manage subscription" option is available on the device itself, but I could be wrong.

[smokey1899]

Cancel my subscription 

[RokuJohnB]

Hi @smokey1899,

Welcome to the Roku Community!
We will be more than happy to assist you further with your subscription inquiry, but we will need to gather some details. Are you directly subscribed to the channel provider or through Roku Pay for confirmation?

We'll wait for your response.

Thanks,

John

[davidanthonysko]

yes

[davidanthonysko]

help

[RokuJanadeeK · Accepted solution]

Hi @davidanthonysko,

Welcome, and thank you for posting here in the Roku Community!

We understand that you wanted to cancel a Roku subscription. We're glad to help.

To cancel subscriptions billed through Roku Pay:

1. Sign in to your Roku account and go to Subscriptions.
2. Under Active subscriptions, select the subscription you want to cancel and select Turn off auto-renew.
3. Continue to use your subscription until the end of your current billing cycle.

Note: If you're billed directly by a subscription provider, such as Netflix, Hulu, Amazon Prime Video, and others, your billing relationship is with that provider, and you must contact them directly to cancel that subscription.

We hope this helps. Please let us know if you need further assistance.

All the best,
Janadee

[Vincecarson1950]

I was charged for this subscription but I never signed up for it and would like to cancel this subscription 

[RokuReynan-L · Accepted solution]

Hi, @Vincecarson1950.

Welcome and thank you for posting here in the Roku Community!

We're here to help you cancel the unrecognized charge on your account.

Here are the steps to cancel a subscription:

1. Sign in to my.roku.com 
2. Go to My Subscriptions.
3. Under Active subscriptions, select the subscription you want to cancel.
4. Select Manage subscription and then select Turn off auto-renew. 
   Turning off auto-renew means you've canceled your subscription and you will not be billed for it in the future

If you're unable to locate the charge, you may need to verify the email address associated with your streaming device. To do so, go to Home > Settings > System > About.

You may also add a PIN to your account to avoid any future unrecognized charges on your account.

Here's how:

1. Sign in to my.roku.com
2. Under Device settings, select PIN/Parental controls
3. To set up a PIN, select Create a PIN

Furthermore, you may visit this support article on how to turn off auto-renew and cancel a subscription

We hope you find this information helpful.

Regards,
Reynan