Account, payments & subscriptions

Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't access customer support

How do I access customer support for account issues.  I have tried dozens of times, but never get a connection.  I've tried with both Chrome and IE - no luck.  What is the secret to getting customer support???

0 Kudos
Community Moderator
Community Moderator

Re: Can't access customer support

Hi @acartergirl,

Thanks for your first post in the Roku Community!

We understand you are having difficulties reaching our Support page and we apologized for the inconvenience this has caused.

We also suggest trying logging in from another device or clearing the cache so you're able to send requests to our Account-billing team on the Roku Support page.

Please try doing this and see if it helps with what you're experiencing.

Best regards,

Mary F.
Roku Community Moderator