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Enryan
Newbie

Can’t Cancel Disney Plus Subscription

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I'm experiencing issues when I click on 'manage subscription' for DisneyPlus, it looks like it tries to punch me out to the disney plus account website but the page never loads. I tried going straight to the Disney Plus website outside of the Roku clickpath as well and am experiencing the same page load errors. Are there any other ways to cancel the subscription through our Roku account?

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RokuJharra-Q
Community Moderator
Community Moderator

Re: Can’t Cancel Disney Plus Subscription

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Thank you for posting in the Roku Community, @Enryan!

We understand that you want to cancel your Disney Plus subscription, and we appreciate you for trying to resolve this issue.

To assist you with canceling your channel subscription, our accounts and billing team is ready to help. Please visit our Roku support page and select "Account, Payments, and Subscriptions" for further assistance.

We look forward to hearing from you, and we are ready to provide our assistance.

Best regards,
Jharra

Jharra Q.
Roku Community Moderator

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1 REPLY 1
RokuJharra-Q
Community Moderator
Community Moderator

Re: Can’t Cancel Disney Plus Subscription

Jump to solution

Thank you for posting in the Roku Community, @Enryan!

We understand that you want to cancel your Disney Plus subscription, and we appreciate you for trying to resolve this issue.

To assist you with canceling your channel subscription, our accounts and billing team is ready to help. Please visit our Roku support page and select "Account, Payments, and Subscriptions" for further assistance.

We look forward to hearing from you, and we are ready to provide our assistance.

Best regards,
Jharra

Jharra Q.
Roku Community Moderator
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