Account, payments & subscriptions

[KSUE2]

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@Okayfine wrote:

I have had a recurring charge since last November for "Roku for CBS Interactiv," $4.99 each. I went to cancel through my Roku account, but it says I have no active subscriptions. I am not subscribed to Paramount Plus in any capacity, and they don't even have a $4.99 tier, so I'm at a loss for what this could possibly be.

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Do you have Paramount + ? Their bill says it's through CBS Interactives.

[vjgunkel59]

but wait, I have Paramount+ and getting charged by both CBS interactive AND Paramount P+. I'm charged twice and find myself unable to run this down.

[Natan-Roku]

Hi @vjgunkel59, thanks for the post! We see that you have a question about your subscriptions. Let's look into this.
Double billing could be due to a subscription to Paramount+ being activated through a Roku device/account and another subscription being activated off-platform.
If you feel that this is not the case, please let us know by sending us a PM. We are here to help.

[brehagen]

Same problem, had to cancel credit card.

[Alex-Roku]

Hey @brehagen, not knowing what you are being billed for is no fun but let's get to the bottom of this! We are gonna reach out to you privately to collect more information on these charges so we can investigate further. Please be on the lookout for a private message from us. 

[StandswithFists]

I have the exact debits! No clue what it is, where or when I subscribed, and cannot cancel it!

Wow!

[Hector-Roku]

Hi @StandswithFists, we appreciate you reaching out to The Roku Community about the debits you're receiving. No worries! This is something we can resolve for you after checking your account in our system. For us to look into this, we'll be reaching out to you through direct message. Please keep an eye on your inbox for us to help out.

[jeffotheclown]

I have the same problem with a monthly bill for CBS Interactive. No idea what that us. Roku search does not show any results, nor does it appear in my list of services or subscriptions.

[Joseph-Roku]

Hey @jeffotheclown, thanks for reaching out about the charges that you've received. We know how disconcerting it is to be charged for something you don't recognize. We're here to help figure out what's going on.

We'll be sending a PM your way. Please keep an eye on your inbox for us to help further.

[Kayos0203]

Same issue and I’ve been getting charged over a year and can’t find how to cancel it. I can’t block thru my bank because it’ll block all Roku apps and I do have actual current subscriptions.