Account, payments & subscriptions

[Dupped]

As a new Roku customer I was promised 30 days free discovery plus. I signed up Feb 28th was billed March 1st for 1 month. so much for free 30 days Agent support on Roku does not load so therefore there is ZERO AGENT SUPPORT. ROKU clearly does NOT honour offers and CHARGES in advance without even a free trial. Even discovery offers 7 days. I went thru Roku and followed the ' 3 easy steps'  yet offer not honoured I was charged on my credit card. I will be sure to inform everyone I know of this as they add insult to injury by not making it possible to resolve.

[renojim]

Is this the offer?

https://www.roku.com/blog/discovery-plus-promo#!

The one thing I notice is that the Roku had to be activated before January 29th.  The link to the full terms no longer works.  With Roku offers you really have to read the fine print or you'll find that you're immediately charged when you weren't expecting it.

[Dupped]

Hi yes, that's the one.

I activated my Roku device and followed instructions to activate Discovery+

(on Feb 28th)

On March 1st my credit card was charged. (Billed in full, non pending) so I know its not a hold.

The support link to get in touch with an agent does not work ...ever (Tried multiple times with different browsers, refreshed page, signed in & out)

[RokuKariza-D]

Hello @Dupped 

Thanks for the post. 

We recently had a service interruption that impacted web traffic to roku.com. Since the issue is now resolved, we suggest you try contacting our Accounts & Billing team through this link. You can also try using a different device to see if that will make a difference.

Let us know how it goes

All the best,
Kariza

[Dupped]

I activated it Jan 28th

[RokuMary-F]

Hi @Dupped,

Thanks for reaching back.

We understand your concern that you are inquiring about a charge during a promotion. We apologized for any inconvenience this has caused.

As mentioned in the post above for these issues, it may be more effective for you to get help from our billing team. Please contact them directly at the Roku Support page and they are the best ones to help you out with that matter.

We thank you for your patience with this matter.


Best regards,
Mary

[Dupped]

Hi Mary. Thank you for your suggestion. As stated, the support page link does not work. I have tried multiple browsers and devices.

[KMW]

ACORN is the same way!!!  Roku has changed the ability to see anything on Manage Your Account. I am so mad.  This happened to Acorn 2 years ago, but I fell for it again. 

[RokuReynan-L]

Hi Community Users,

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