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ngmesser
Newbie
‎11-29-2023 02:48 PM

Being charged for 2 accounts and i would like to talk to a human

I need to talk to a human if one is availabe being charged for 2 accounts HELP

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2 REPLIES 2
Brenda69
Newbie
‎11-30-2023 05:02 PM

Re: Being charged for 2 accounts and i would like to talk to a human

This just happened to me 11/30/23

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RokuERey
Retired Moderator
‎12-01-2023 11:57 AM

Re: Being charged for 2 accounts and i would like to talk to a human

Hi @ngmesser @Brenda69,

Welcome to the Roku Community!

We see that you need clarification on these charges and to better assist you. We would recommend checking your account first at my.roku.com and selecting "Manage Subscription" to see if there are any charges. Or you can directly reach out to one of our Support from Account and Billing team. 

Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions," and they are the best ones to help you out with that matter.
We hope it helps!

Regards,

Rey

ERey.
Roku Community Moderator
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