Account, payments & subscriptions

[andyross]

We need more information. What description does the charge show on your credit/debit card? Have you checked your subscriptions from your Roku account on the Roku web site?

[RokuReynan-L · Accepted solution]

Hi, @Chet30me.

Welcome and thank you for posting here in the Roku Community!

We'd be happy to assist you with an unrecognized charge on your account. 

Here are the steps to check the charges on your account:

1. Sign in to my.roku.com
2. Go to Purchase history & invoices
3. Review your invoices for Content or Products

You may also add a PIN to your account to avoid any unrecognized charges.
Here are the steps:

1. Sign in to your Roku account
2. Under PIN Preference, select Update
3. To set up a PIN, select Create a PIN

If you're still unable to locate the charge, you may contact our Account and Billing team for further assistance. Visit our Account and Billing Support page and select the "Account, payments & subscriptions" category. You'll have an option to call or chat with us.

Furthermore, you may visit this support article on what to do if there is a charge you don't recognize on your Roku account

Hope this helps!

Regards,
Reynan