Account, payments & subscriptions

[TNorth]

Hello,

I have several questions about adding a second Roku to a different TV in a different room of my house. Right now we have a Roku 4K streaming stick on our main TV - which is what shows as our "location" on Hulu. We want to add a new Roku 4K streaming stick to our kitchen TV. Can we just purchase the second one and go through the installation/set up without causing any issues with Hulu? We don't want to "change" the location that Hulu sees - just have access to the Roku on the second TV, and still have everything working the same.

Also, if we decided to upgrade the remote for the original Roku 4K to a backlit one - how would pairing that work?

And one additional question - in my Roku account I have a $5 credit. If I order the new device and possibly the new remote directly from Roku - can that credit be applied to the order? I don't have any payment info stored in Roku, but wondered if ordering a new device might be done online and the $5 credit used then?

Thanks for any help!

[RokuReynan-L · Accepted solution]

Hi, @TNorth.

Greetings from the Roku Community!

Thanks for reaching us about the questions you have with your account. We're here to help.

If you have an old device and want a new one, simply use the email address linked to your streaming account to access your subscription on the new device. No worries, it won't affect your existing subscription.

To pair your remote, you may visit this support article on how to set up and pair your Roku voice remote

Also, credit can be used toward eligible purchases, such as new subscriptions, subscription auto-payments and renewals, movie rentals, and products sold on roku.com.

Furthermore, you may visit this support article on how to use your credit from Roku

If there's anything else we can do to assist you, please let us know. We're always willing to help.

Regards,
Reynan

[TNorth]

Thanks!

So if I want to add a second Roku device to a different TV, I just use the same sign in as the original one to set it up with Roku and then sign in to the various subscriptions as always?

Thanks!

TN

[andyross · Accepted solution]

If you use the same Roku account, it will automatically install all the same apps. Some services may already be logged in, others will require logging in again. Also, any settings in the apps, like autoplay, privacy, and similar, will be need to checked, as that is per-device.

The screen layout and various privacy and other options for the Roku itself will also be independent. You will need to move things around as needed, and check settings to match your other Roku.

[TNorth]

Great - thanks so much for the reply and help.

[TNorth]

Thank you so much for all of the help and info! Much appreciated.