Account, payments & subscriptions

[RokuJanadeeK]

Hi @dl555,

We're really sorry for the inconvenience this has caused. We understand your frustrations.

Rest assured, we already did a follow-up regarding this issue with our support team. Kindly check your email inbox, as one from the team will reach out to you this instant.

Your response from there will be highly appreciated.

Thanks,
Janadee

[dl555]

Well, it's nearly a year later, and still no solution about my order of the Ultra unit at full price instead of the 35% discount the email promised. Why is it taking so long to determine a solution for the email glitch that happened last year? Will there ever be a rebate offered since the email link didn't work? Many others have also reported this issue and are still waiting for Roku to offer up a solution.

Oh, and don't bother with the "kindly check your email inbox" reply. I've been watching since last year. Nothing yet. Send me a rebate check!