Streaming Stick4K and Voice Remote Setup Pairing Issue

I did all of that and the light DID NOT blink

Summary: Came home, TV was on home screen, remote not working. I have a Streaming Stick 4K - just got in May 2024.

I did all the trouble shooting:
- Checked the batteries, and replaced them (reset remote)
- Checked my wireless connection (router is not the issue)
- I do not have an HDMI extender in the event that there are problems wit the remote die to "HDMI interference" but once I have all of the info I need (Device ID (don't have atm), serial ID# (i have), Model# (I have), I can order one to see if that fixes the problem...in future. But that doesn't help me right now.
- I rebooted my devices
*** I did these several times. ONE TIME, when I went to re-pair the remote (after holding down home and back button on remote for 5 sec), the light blinked green for a moment... then nothing happened. Consecutive tries after repeating the process did not yield any light blinking...

So...
- I did a factory reset.  The opening screen following the reset was to re-pair the remote but because the remote is not working, I cannot select the language or settings, etc for the next steps that they are asking. When I take the batteries out, put them back in and press the home and back button for 5 seconds, nothing happens. No lights blink. So the remote won't re-pair.

Also...I cannot access the Device ID (don't have original packaging now), (Serial Number and Model number I found by downloading ROKU app and looking at my account and looking online where I bought the device) because I cannot go to: Settings > System > About on my TV because the remote doesn't work.

So, what do I do now? Is there something else I can try or do I need a new remote and if so, is it under warranty to get another? I registered it online May 09, 2024. Who do I contact to get a new remote - will warranty cover it through Roku or where do I buy a new one?

I will add, I also tried plugging in my stick to another HDMI port with the same results.

This would be the second time since May 2024 that I have had to factory reset my Roku Streaming Stick 4K. The first time was not a remote issue. I thought it was a router issue and had a new one installed and an ethernet cable now runs from my TV to my router, so I am not sure why the remote isn't working (not connecting to the wifi?) and won't re-pair

I am having the same issue- (see my long summary in this feed)

I have a Streaming Stick 4K - just got in May 2024. I am using the USB power cable with long range wifi receiver built in to the cord which connects to the stick.
Came home, remote wasn't working. pressed all buttons, nothing.

Did all the troubleshooting. Tried to re-pair using recommended steps but the light won't blink, so its not pairing. I tried multiple times. Once the lights blinked, i waited for it to do its thing...then nothing. 
Have done factory reset and tried again. 

Can't get passed pairing screen because I can't select on anything on the screen because remote buttons don't work and when i do the pairing steps, the LED lights in remote don't blink.
Not sure what to do?

Hi, BruiseViolet 

Welcome to the Roku Community.

Thanks for letting us know about the issue you have encountered with your Roku remote.

For us to assist you further, we have sent you a private message here in the Roku Community. Kindly check your inbox since we've reached you from there.

We hope for your response.

Thanks,
The Roku Community Team.