Streaming Stick4K and Voice Remote Setup Pairing Issue
I am having the same/similar issue!! But I have a Streaming Stick. Re: Re: Remote not working and re-pairing light does not come on I did all of the recommended troubleshooting suggestions from this community and through ROKU site for my voice remote but the remote still does not work and any attempt the re-pair is not working as the light does not come one/did not blink. Summary: Came home, TV was on home screen, remote not working. Any buttons I pressed, nothing happened. Will not turn on or off TV, nothing. I have a Streaming Stick 4K - just got in May 2024. I am using the USB power cable with long range wifi receiver built in to the cord which connects to the stick. I did all the trouble shooting: - Checked the batteries, and replaced them (reset remote) just in case - Checked my wireless connection (router is not the issue) - I do not have an HDMI extender in the event that there are problems with the remote due to "HDMI interference" but once I have all of the info I need (Device ID (don't have atm), serial ID# (X02500XWK08K), Model# (3820CA2), I can order one to see if that fixes the problem...in future. But that doesn't help me right now. - I rebooted my devices *** I did this several times. ONE TIME, when I went to re-pair the remote (after holding down home and back button on remote for 5 sec), the light blinked green for a moment... then nothing happened. I waited for the two to pair, but nothing. Still buttons don't work, remote not paired. Consecutive tries after repeating the process did not yield any light blinking...So... - I did a factory reset. The opening screen following the reset was to re-pair the remote but because the remote is not working, I cannot select the language or settings, etc for the next steps that they are asking. When I take the batteries out, put them back in and press the home and back button for 5 seconds, nothing happens. No lights blink. So the remote won't re-pair. Also...I cannot access the Device ID (don't have original packaging now). The Serial Number and Model number I found by downloading ROKU app and looking at my account and looking online where I bought the device. I cannot go to: Settings > System > About on my TV because the remote doesn't work! So, what do I do now? Is there something else I can try or do I need a new remote and if so, is it under warranty still? I registered it online May 09, 2024. Who do I contact to get a new remote - will warranty cover it through Roku or where do I buy a new one? Can you respond here but also to my private email so I do not miss a response? I will add, I also tried plugging in my stick to another HDMI port with the same results. This would be the second time since May 2024 that I have had to factory reset my Roku Streaming Stick 4K. The first time was not a remote issue. I thought it was a router issue and had a new one installed and an ethernet cable now runs from my TV to my router, so I am not sure why the remote isn't working (not connecting to the wifi?) and won't re-pair
Roku Remote Universal Feedback
On a Samsung Smart TV we can use a universal remote to control the Spectrum TV app why don’t you guys add support for Universal remotes because with a Universal remote we could control our Spectrum TV just like we would if we were using a cable box remote only instead of a cable box it would work threw the Spectrum TV App so if we type in a channel number it would go to the station if we click guide on the universal remote it would load the Spectrum TV guide it makes it easier because we don’t need to scroll threw all the channels to find a channel we want we can just type in the channel number you could even make a Roku remote that was compatible with Spectrum TV if you didn’t want to add support for universal remotes
Roku TV remote not working and the chat support complaint
I just spent 25 minutes chatting with "Sai" about my dead Roku remote. I answered all of his questions and sent him a picture of it. He offered no solutions other than for me to call the TV manufacturer, who I had already called. He then immediately disconnected from our chat. The Hisense TV works fine. The Roku remote does not work at all...neither does Roku's "Support" Team! Do not ever expect to get support from Roku! Rick W 11:38 am IMG_4122.jpg Rick W 11:38 am trying to send you a picture of my dead remote Rick W 11:38 am do you see it now? CK 11:39 am Yes Thank you! CK 11:40 am Okay Rick, this is a Hisense Roku tv remote that you were facing an Issue, Please contact the Hisense tv manufacturer so they can initiate a replacement for this remote ! Rick W 11:41 am I did. They told me to contact you!!!! Rick W 11:41 am I want to speak with your supervisor CK left the chat Automated message 11:41 am Your chat session has ended. If you still need help, please reply here in the next 15 minutes to be connected to another advisor.Remote emitting a rfid frequency or microwave
Has anyone gotten a diagnosis of bone cysts forming on their hand from using/holding these worthless, new rechargeable remotes roku has now? I noticed my hand feeling like it's being microwaved after using this remote and now it's gotten so bad that I had to go to urgent care to get x-rays done on my right hand which showed I have cysts forming on my scaphoid bone!!
Latest update causing the remote lose its charge
Roku ultra 4K I've been watching the Olympics on the Peacock channel and started noticing this issue that keeps on popping up on my screen alerted me about the remote control show the battery notification. I've charged it to 100%, but the message still appears on the screen and continues to display the message on the screen until the battery runs out on the remote. Currently my battery is showing 50%. I've noticed that the last update was 7/29/24 about the time that this all started. The other Roku ultra that I have in the bedroom is an older version and has a battery replacement remote and does not display this errors. Can you please take a look at the code for the Roku and find out if there's something that's causing the unit to call the remote? It's very frustrating when you're watching TV with this notification that keeps on popping up.
