Roku TV remote not working and the chat support complaint
I just spent 25 minutes chatting with "Sai" about my dead Roku remote. I answered all of his questions and sent him a picture of it. He offered no solutions other than for me to call the TV manufacturer, who I had already called. He then immediately disconnected from our chat. The Hisense TV works fine. The Roku remote does not work at all...neither does Roku's "Support" Team!
Do not ever expect to get support from Roku!
Rick W
11:38 am
Rick W
11:38 am
trying to send you a picture of my dead remote
Rick W
11:38 am
do you see it now?
CK
11:39 am
Yes Thank you!
CK
11:40 am
Okay Rick, this is a Hisense Roku tv remote that you were facing an Issue, Please contact the Hisense tv manufacturer so they can initiate a replacement for this remote !
Rick W
11:41 am
I did. They told me to contact you!!!!
Rick W
11:41 am
I want to speak with your supervisor
CK left the chat
Automated message
11:41 am
Your chat session has ended. If you still need help, please reply here in the next 15 minutes to be connected to another advisor.
