Forum Discussion

rickhoutx's avatar
rickhoutx
Reel Rookie
2 years ago

Roku TV remote not working and the chat support complaint

I just spent 25 minutes chatting with "Sai" about my dead Roku remote. I answered all of his questions and sent him a picture of it. He offered no solutions other than for me to call the TV manufactu...
Other accessory issue
remotes
Replacement remote
RokuJharra-Q's avatar
RokuJharra-Q
Retired Moderator
2 years ago

Hi rickhoutx, thank you for posting here in the Roku Community!

We're really sorry for any inconvenience this may have caused. Your cooperation means a lot to us, and we are fully committed to providing you with further assistance. You can rest assured that our support team will be in touch with you soon.

Thanks for your understanding!

Best regards,
Jharra

  • rickhoutx's avatar
    rickhoutx
    Reel Rookie
    2 years ago

    Jharra - I have not heard from anyone yet. How can I expect to hear from them? Email? Phone call?

    • rickhoutx's avatar
      rickhoutx
      Reel Rookie
      2 years ago

      I am still waiting for a response from customer support

      • RokuMaryEF's avatar
        RokuMaryEF
        Community Moderator
        2 years ago

        Hi there rickhoutx,

        Thank you for following up about the issue with your Roku TV remote.

        We apologize for the delay in resolving this matter. Please know that we are actively coordinating with our Support Team to ensure a prompt resolution.

        Please check your email, if you haven’t heard from them within the next 24 hours, please let us know, and we'll make sure to assist you further.

        Thank you for your patience!

        Best regards,
        The Roku Community Team