Forum Discussion

rickhoutx's avatar
rickhoutx
Reel Rookie
2 years ago

Roku TV remote not working and the chat support complaint

I just spent 25 minutes chatting with "Sai" about my dead Roku remote. I answered all of his questions and sent him a picture of it. He offered no solutions other than for me to call the TV manufactu...
Other accessory issue
remotes
Replacement remote
rickhoutx's avatar
rickhoutx
Reel Rookie
2 years ago

Jharra - I have not heard from anyone yet. How can I expect to hear from them? Email? Phone call?

rickhoutx's avatar
rickhoutx
Reel Rookie
2 years ago

I am still waiting for a response from customer support

  • RokuMaryEF's avatar
    RokuMaryEF
    Community Moderator
    2 years ago

    Hi there rickhoutx,

    Thank you for following up about the issue with your Roku TV remote.

    We apologize for the delay in resolving this matter. Please know that we are actively coordinating with our Support Team to ensure a prompt resolution.

    Please check your email, if you haven’t heard from them within the next 24 hours, please let us know, and we'll make sure to assist you further.

    Thank you for your patience!

    Best regards,
    The Roku Community Team