I did all of that and the light DID NOT blink
Summary: Came home, TV was on home screen, remote not working. I have a Streaming Stick 4K - just got in May 2024.
I did all the trouble shooting:
- Checked the batteries, and replaced them (reset remote)
- Checked my wireless connection (router is not the issue)
- I do not have an HDMI extender in the event that there are problems wit the remote die to "HDMI interference" but once I have all of the info I need (Device ID (don't have atm), serial ID# (i have), Model# (I have), I can order one to see if that fixes the problem...in future. But that doesn't help me right now.
- I rebooted my devices
*** I did these several times. ONE TIME, when I went to re-pair the remote (after holding down home and back button on remote for 5 sec), the light blinked green for a moment... then nothing happened. Consecutive tries after repeating the process did not yield any light blinking...
So...
- I did a factory reset. The opening screen following the reset was to re-pair the remote but because the remote is not working, I cannot select the language or settings, etc for the next steps that they are asking. When I take the batteries out, put them back in and press the home and back button for 5 seconds, nothing happens. No lights blink. So the remote won't re-pair.
Also...I cannot access the Device ID (don't have original packaging now), (Serial Number and Model number I found by downloading ROKU app and looking at my account and looking online where I bought the device) because I cannot go to: Settings > System > About on my TV because the remote doesn't work.
So, what do I do now? Is there something else I can try or do I need a new remote and if so, is it under warranty to get another? I registered it online May 09, 2024. Who do I contact to get a new remote - will warranty cover it through Roku or where do I buy a new one?
