I’ve read through others with the same problem, but my Roku Premier suddenly stopped working and will not connect to the internet. I’ve restarted it, restarted the router, and done a Roku factory reset and it still will not work. Is there any other guidance?
I am having the same problem! I was watching and suddenly it stopped and have not been able to reconnect.
Thanks for the post.
Please provide us all the information I asked above so we can isolate the issue.
We'll keep an eye out for your reply.
All the best,
Kariza
Idk what happened to mine but the same thing has happened. I was watching Naruto and it cut off cause of the internet. I restarted both and they both didn’t work so now I can’t log in and now it’s stuck saying “let’s get started”. I have the right password and everything else correct
I am also having the same problem tried all the reset suggestions still says no connection my wireless internet connection us good
Hyperdi, if you have Comcast/Xfinity or Cox as your ISP does "all the suggestions" include ensuring your wireless mode is set to b/g/n? For Comcast/Xfinity:
https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi
Hey Connerjflynn
Thanks for bringing this to our attention.
Could you provide us the following information:
-Roku device model
-Serial number
-Device ID
-Software OS/version
(these can all be found in Settings > System > About)
-Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-Internet Service Provider
-Router make and model
-Steps to reproduce the issue you are seeing
With more information, we will be able to assist you further.
All the best,
Kariza
Having the same issue with one device. Other Roku devices connect just fine. Did a restart disabled ping and did a factory reset. Can’t even set up the device now because it won’t connect.
Version 91A.00E04209A
S/N YH0007E848594
Device ID K428978488594
Please assist me over the telephone to solve my problem. On my television, my roku will not connect. I have tried everything and it still will not connect.
I have internet access on my laptop and pad. I also have Hulu access on these devices but NOT on my TV. Please assist me!
Roku device model - 3920X
-Serial number - K42891607759 (on the roku) & serial number in my account is YH001U607759
-Device ID - not sure
-Software OS/version - I did a factory reset and cannot log in so I can’t tell
(these can all be found in Settings > System > About)
-Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times) - Same as aboveI did this and since it’s reset I can’t see that anymore
-Internet Service Provider - Comcast, very strong and all other devices in the house are working
-Router make and model - Premier
-Steps to reproduce the issue you are seeing - Not sure, unable to get logged in as Roku won't connect to the network after factory reset
My roku was working on Friday and ever since than it won’t connect to the internet /WiFi. I have followed the steps on the roku thousands of times to resetting the roku to resetting my router. Which neither of that worked, than to resetting my factory reset which deletes everything I have to like restarting my roku like the first time but with the only problem is now I can’t get pass the wifi setup after selecting English to setting up the WiFi connection and it still won’t connect to the internet/WiFi connection when my wifi is at excellent connection. My phone, tv, and other Devices are connected to my wifi, and I still can not get my roku to connect
Mine is doing the exact samething
I am having the same issue. I have 2 Roku Express that stopped working on the same day. My Roku Ultra is working fine. I have restarted the router multiple times. Put the Roku back to factory settings and I still can’t connect to WiFi. The Software version is 10.0.0 build 4209. Model 3930x
Jkornacki , if you have Comcast/Xfinity or Cox as your ISP go into your router settings and change the wireless mode from g/n to b/g/n. It has also been reported that if you have Xfinity you can use their app to forget the Roku devices and then reconnect them from Settings->Network on your Roku.
Thank you for this suggestion. I called Xfinity and they were able to adjust my router settings and now both Rokus are up and running.
Just had this happen after a power surge from a major storm. After searching and searching for a solution, we found a video that helped.
unplug the roku from electrical outlet. Insert toothpick or paper clip into the very tiny reset slot on back of roku next to the power cord slot. Hold that paper clip and press for reset while at the same time reconnecting the power cord right next to it. Hold that reset for at least 10 seconds. This was a two person job for us. One holding the reset and one reconnecting the power.
hope this helps. Worked for us after wasting many hours trying to reconnect.
Factory reset. Reset connections and roku and router. All other devices in house work fine
Mine recently started doing the same thing. Thank you for posting this. It was working fine for almost a year.
I have the exact thing happening with both my express and premiere… both stopped the same day… and I’ve done all of the above… multiple times!!! Signal strength is topped out, router was reset multiple times, factory resets abroad… and no matter how many times I enter my router, they fail to connect….
Hello Imfacial
Thanks for reaching out here in the Community!
The suggestions in my post above may help. Try giving them a shot. Let us know if there's any difference after.
All the best,
Kariza
I have restarted my router multiple times and my roku. I did a factory reset twice and nothing. It wont connect to the internet. My roku TVs wills but not my thing that comes in a box from Walmart. I have been having issues with it staying connected, now it wont connect at all. This is **bleep**. It needs to be fixed.
My roku want content to my internet
Ellishouse , if you have Comcast/Xfinity or Cox as your ISP ensure your wireless mode is set to b/g/n and not g/n. For Comcast/Xfinity:
https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi
I’m having the same issues as all of this people. How can I solve?
