Forum Discussion

Connerjflynn's avatar
Connerjflynn
Reel Rookie
4 years ago

Roku won’t connect to internet after resetting router and factory reset

I’ve read through others with the same problem, but my Roku Premier suddenly stopped working and will not connect to the internet. I’ve restarted it, restarted the router, and done a Roku factory res...
tv & player wifi
Marluc's avatar
Marluc
Newbie
4 years ago

I am having the same problem!  I was watching and suddenly it stopped and have not been able to reconnect.

  • RokuKariza-D's avatar
    RokuKariza-D
    Retired Moderator
    4 years ago

    Bradwesley Marluc

    Thanks for the post.

    Please provide us all the information I asked above so we can isolate the issue. 

    We'll keep an eye out for your reply.

    All the best,
    Kariza

    • Vanessaj's avatar
      Vanessaj
      Newbie
      4 years ago

      Idk what happened to mine but the same thing has happened. I was watching Naruto and it cut off cause of the internet. I restarted both and they both didn’t work so now I can’t log in and now it’s stuck saying “let’s get started”. I have the right password and everything else correct 

    • Robison-chris12's avatar
      Robison-chris12
      Newbie
      3 years ago

      Model 3930X    SN: SO13208AN6LR  ID:TC2-R1027 

      • RokuKariza-D's avatar
        RokuKariza-D
        Retired Moderator
        3 years ago

        Hello Robison-chris12

        Thanks for the post.

        Please see my post above so we can assist you further.


        All the best,
        Kariza

  • Hyperdi's avatar
    Hyperdi
    Newbie
    4 years ago

    I am also having the same problem tried all the reset suggestions still says no connection my wireless internet connection us good

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        4 years ago

        Hi everyone,

        Thanks for the posts.

        As previously stated, in order for us to better understand the issue you are experiencing, we will need more detailed information about the issue you are seeing:

        -Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
        -steps to reproduce the issue you are seeing
        -when did this issue start to occur

        With more specific information, we will be able to assist you further.


        Thanks,
        Danny