Hey Connerjflynn
Thanks for bringing this to our attention.
Could you provide us the following information:
-Roku device model
-Serial number
-Device ID
-Software OS/version
(these can all be found in Settings > System > About)
-Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-Internet Service Provider
-Router make and model
-Steps to reproduce the issue you are seeing
With more information, we will be able to assist you further.
All the best,
Kariza
Having the same issue with one device. Other Roku devices connect just fine. Did a restart disabled ping and did a factory reset. Can’t even set up the device now because it won’t connect.
Version 91A.00E04209A
S/N YH0007E848594
Device ID K428978488594
Please assist me over the telephone to solve my problem. On my television, my roku will not connect. I have tried everything and it still will not connect.
I have internet access on my laptop and pad. I also have Hulu access on these devices but NOT on my TV. Please assist me!
I have same problem it updated and then I factory reset itself after freezing now I can't set it up or get online ? Help
chtroublechgrim, we need more information. Where in the setup process is it failing? Details would help tremendously.
