Forum Discussion

Connerjflynn's avatar
Connerjflynn
Reel Rookie
4 years ago

Roku won’t connect to internet after resetting router and factory reset

I’ve read through others with the same problem, but my Roku Premier suddenly stopped working and will not connect to the internet. I’ve restarted it, restarted the router, and done a Roku factory res...
tv & player wifi
Bradwesley's avatar
Bradwesley
Newbie
4 years ago

Having the same issue with one device. Other Roku devices connect just fine. Did a restart disabled ping and did a factory reset. Can’t even set up the device now because it won’t connect. 

Version 91A.00E04209A

S/N YH0007E848594

Device ID K428978488594

Elijah2's avatar
Elijah2
Newbie
4 years ago

Please assist me over the telephone to solve my problem.  On my television, my roku will not connect.  I have tried everything and it still will not connect.

I have internet access on my laptop and pad.  I also have Hulu access on these devices but NOT on my TV.  Please assist me!